Wintop has a passionate, efficient, professional service team, our service personnel have a junior college background, have received the professional training of the various manufacturers of our agency after holding the certificate. Since the establishment of cloud spectrum instrument has always been crowned with the "service first" business philosophy, sincere to provide better, better quality service for the majority of users.
Provide on-line consultation on instrument failure consultation, instrument repair report, application support services, product information acceptance, instrument training, information request, component number inquiry and incident complaints, etc. Service hours: Monday to Friday（9:00-12:00 am / 13:00-17:30 PM）
Wintop service in the after-sales service, for the majority of users to provide thousands of parts, thousands of parts stored in the standby warehouse in Shanghai, parts management group not only ensure the supply of common parts, but also ensure common parts standby, update, storage, send, contact and other related parts.
District field service
Wintop service network has covered the whole of China, regional service personnel shuttle in The north of China's Mohe, but also running in the roof of the world in Tibet and our beautiful Hainan Island, southeast and northwest, as long as there is a cloud spectrum device, you can see the cloud spectrum service personnel.
In order to shorten the failure occurred after the solution of the time, accurate corresponding problems of field service personnel and from various aspects including business and user needs to solve related technical problems, such as technical support will use every one of each model is responsible for personnel and advantage, and through the related department to contact directly with the factory, with the fastest speed, the most accurate way to help solve problems.